Favourite Things #39

Hello lovely people, hope the week is treating you well.

First on the list of this week’s favourite things is the exciting news that I have booked my tickets to the Spirit of Christmas. What is this I hear you ask? Well It’s a big exhibition at London’s Olympia which is chockablock full of Christmas trimmings. It’s going to be a marvellous day spent admiring all the cute Christmas things, from decorations to handmade bits and bobs to present ideas. I’ll be wandering around this treasure trove with some of my favourite people and humming along to Christmas songs. It’s genius and perfect for anyone who is obsessed with this magical time of year.

On the note of Christmas I’m just going to take a moment in time to point out that we now have less than 9 weeks to go. 61 days in fact. Time to get thinking about starting the Christmas shopping.

I also wanted to point out another new obsession of mine – Polyvore. I’ve become a bit attached to this site as it’s the perfect way to create collages of my favourite shopping items. It’s also a great place to store all your favourite things. In fact you even get emails if something you’re added goes into the sale – dangerous but useful I think. I’ve been using this to make my monthly shopping budget posts (check out September’s here) and I think everything looks so much better.

Check out the below music recommendation from Spotify. Apparently because I listened to Kristen Chenoweth (she’s in my musicals playlist because of Wicked) I might like a song from a Disney Princess film. Ummm okay then. Yes, while I do know all the words, including song lyrics, of some Disney films (Tarzan, Mulan, Cinderella and Beauty & the Beast) that doesn’t mean that I want to listen to a song from a film I haven’t ever heard of. Anyway!

Screen shot 2013-10-23 at 16.10.17

This week I found and loved this tutorial from Something Swanky on how to create a custom blog background. Now I didn’t actually want to make a blog background but I did think that this was a great resource for learning all about Picmonkey. It’s helped me no end to see how other people do things and how to translate that into what I want to do.

One final thought is this – I have had a super productive week making blog type decisions. I’ve had lots of things running around inside my brain for awhile now and I’m about to put them into practise. Basically things are going to change around here, so watch this space.

Have a lovely week everybody.

Lau xxx


Customer Service

I was having a conversation the other day about customer service and I suddenly realised that people only ever complain about bad customer service, they rarely praise the good. Me included. Don’t you think it is such a rarity to hear when people get it right. But it does happen all the time, people in a shop or restaurant make you feel welcome, smile and treat you properly. They do their job well. Like the lovely ladies and gents at my local Starbucks who are always so friendly, they have time for a laugh or a quick chat, but they also know when you don’t want much interaction as it’s so early. Then there’s the super lovely staff at Five Guys who were happy to chat and explain things, the smile guys at Strada, or the girls at Oliver Bonas the other week who were super helpful and went above and beyond what was needed.
So with that in mind here’s my pledge to you, I’m going to start shouting (here read tweeting) good customer service from the rooftops, I’m going to thank people for going that extra mile, for smiling and being happy during interactions with me, their customer.
Before that though I will say I had a truly hideous experience at Jack Wills a couple of months ago when I tried to return the dress previously mentioned in New Dress Glee. I’m not going to go into details but I will say this – the zip was broken, it was unworn and all the tags were still on it. Yet the shop manager was absolutely awful to deal with and after she finally gave me some money back she acted like she was doing me a favour. Obviously I’m going to spend the gift card that I now have, but after that I don’t think I’m going to be rushing back to this shop. Yes they have some lovely things, but that doesn’t meant they can’t be pleasant.
Anyway, on a happier note, I have a voucher to spend so what shall I spend it on? I’ve put together a bit of a collage of all the things I’m liking right now. It all looks very autumnal doesn’t it, I’m pretty certain grey, maroon, mustard and brown are going to be my go to colours for the coming season. Well if I get some more in my cupboard that is! How snuggly does the hoody look and isn’t that honey coloured cardigan divine? I think the collar on the top just dresses it up that bit more. Plus there’s a pencil case – I love me some stationery!
Jack Wills: how to spend my voucher
What do you think I should go for? Here’s hoping the customer service has improved since my last visit!
Lau  xxx